1. AGREEMENT OVERVIEW
This Service Level Agreement (“SLA”) defines the terms and conditions under which ALPHABV 2025 ALPHA BUSINESS VENTURE S.R.L (“Service Provider” or “ALPHABV”) will provide strategic partnership services to the Client for market expansion, operational excellence, and business growth initiatives.
2. SERVICE PACKAGES
2.1 Phase 1: Advanced Package (“Growth Accelerator”)
*EU funding reduction is contingent upon successful application approval through EU Commission, Erasmus Fund, or Horizon Fund programs. Client remains liable for full monthly fee regardless of funding outcome.
Services Included:
- Market analysis and consumer insights studies
- Cold-chain optimization and logistics enhancement
- Retail network audits and gap analysis
- Digital shelf strategy implementation
- Distribution network optimization
- Marketing and brand development campaigns
- Training programs and yearly company retreat
- R&D funding application support
2.2 Phase 2: Executive Package (“Global Expansion Partner”)
*EU funding reduction is contingent upon successful application approval through EU Commission, Erasmus Fund, or Horizon Fund programs. Client remains liable for full monthly fee regardless of funding outcome.
Services Included:
- All Phase 1 services plus:
- International market expansion strategy
- Regional manufacturing hub development
- Sustainable packaging initiatives
- New product launch campaigns and events
- Partnership supply chain development with adjacent markets
- Collaboration with humanitarian agencies for brand enhancement
- Advanced R&D funding procurement
- AI-driven supply chain implementation
3. COMPREHENSIVE SERVICE PORTFOLIO
3.1 Local Market Expansion Services
Market penetration strategy development
- Consumer trend analysis and insights
- Pricing optimization strategies
- Distribution network optimization
- Cold-chain logistics enhancement
- Retail partner performance benchmarking
- Route-to-market efficiency for perishables
- Digital marketing campaigns
- Customer loyalty program development
3.2 Regional Expansion Services
Local market entry strategies
- Regulatory compliance analysis
- Cross-border logistics solutions
- Localized production feasibility studies
- Lead Generation & Market Expansion: ALPHABV provides comprehensive market intelligence, meeting coordination, and partnership opportunities. Multiple strategic solutions are presented with recommendations, however final business decisions remain solely with the Client
3.3 Key Partnerships & Institutional Relations
Government and trade liaison services
- Ministry coordination for compliance
- Trade mission coordination
- Financial partnership facilitation
- Leasing solutions for infrastructure
- EU funding application support
3.4 Strategic Consulting Services
Operational excellence optimization
- Waste reduction implementation
- IoT integration for monitoring systems
- Digital transformation initiatives
- E-commerce platform development
- B2B CRM implementation
4. PAYMENT TERMS
4.1 Initial Payment
All services must be paid within 7 business days of contract signing
- Service delivery will commence only after initial payment confirmation
4.2 Recurring Payments
Monthly payments are due on the 5th of each month
- Late payments will incur a 2% monthly penalty fee
- Services may be suspended after 15 days of payment delay
4.3 Custom Services & Applications
Additional services as per custom packages will be invoiced separately
- EU Funding Applications: €1,500 per application with 14 business days initial processing
- Lead Generation Services: Pricing per attachment schedule
- Custom service payments due within 7 business days of service agreement
- Important: All funding applications are subject to approval by respective regulatory bodies (EU Commission, Erasmus Fund, Horizon Fund)
4.4 EU Funding Support
Funding Application Fee: €1,500 per application
- Processing Time: 14 business days initial processing
- Regulatory Bodies: EU Commission, Erasmus Fund, Horizon Fund
- Approval Disclaimer: Funding approval is contingent upon:
- Quality and completeness of client-provided documentation
- Speed of client execution and response times
- Strict adherence to regulatory requirements
- Alignment with fund-specific criteria and deadlines
- ALPHABV Role: Strategic guidance to maximize acceptance rates by aligning fund requirements with client’s business status, operational structure, and partnerships
- Client Responsibility: Any failure to comply with regulatory requirements may result in funding rejection
- Important Note: Funding reduction percentages mentioned in service packages are possibilities only, not guarantees. Client remains responsible for full base fees regardless of funding outcomes
5. SERVICE LEVEL COMMITMENTS
5.1 Response Times
Initial consultation: Within 2 business days
- Regular reporting: Monthly comprehensive reports
- Urgent matters: Response within 4 hours during business days
5.2 Performance Metrics
Market analysis delivery: Within 15 business days
- Funding application submission: As per EU deadlines
- Monthly strategy reviews and adjustments
- Quarterly performance assessments
5.3 Deliverables Timeline
Immediate Priorities (0-6 months):
- Consumer insights study completion
- Cold-chain optimization (15% waste reduction target)
- Retail network audit and gap identification
- Digital shelf strategy implementation
Medium-term Objectives (6-18 months):
- Plant-based product launch support
- Regional market entry facilitation
- Sustainable packaging initiative implementation
Long-term Vision (18+ months):
- Regional manufacturing hub establishment
- AI-driven supply chain implementation
6. CLIENT RESPONSIBILITIES
6.1 Information Provision
Provide accurate and timely business data
- Grant necessary access to systems and personnel
- Participate in scheduled meetings and reviews
6.2 Payment and Decision-Making Obligations
Maintain current payment schedule
- Provide 30-day notice for service modifications
- Cover any third-party costs as agreed
- Funding Applications: Provide complete and accurate documentation within specified timeframes for EU funding applications
- Strategic Decisions: Make timely business decisions on presented opportunities, partnerships, and strategic recommendations
- Regulatory Compliance: Ensure full compliance with EU, Erasmus Fund, and Horizon Fund requirements throughout application processes
6.3 Compliance
Adhere to regulatory requirements in target markets
- Implement recommended changes within agreed timeframes
- Maintain confidentiality of strategic information
7. INTELLECTUAL PROPERTY
All methodologies, reports, and strategic frameworks remain property of ALPHABV
- Client receives usage rights for implemented strategies
- Joint developments will be governed by separate IP agreements
8. CONFIDENTIALITY
Both parties agree to maintain strict confidentiality of all business information, trade secrets, and strategic plans shared during the partnership duration and for 3 years post-contract.
9. TERMINATION CLAUSE
9.1 Termination Rights
- Either party may terminate with 60-day written notice
- Immediate termination for material breach after 15-day cure period
- All outstanding payments due upon termination
9.2 Post-Termination
Transition period of 30 days for knowledge transfer
- Final reporting and documentation delivery
- Return of confidential materials
10. LIABILITY AND WARRANTIES
10.1 Service Warranties
Services performed with professional competence
- Compliance with industry best practices
- Adherence to agreed timelines and deliverables
10.2 Limitation of Liability
Total liability limited to 24 months of service fees
- No liability for consequential or indirect damages
- Force majeure events exclude liability